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It is often said that politeness costs nothing. In fact,__ 1 __ hearing the phrase "thank you" or "well done" means the same to employees as a modest pay __ 2 __, researchers say. Praise and encouragement also __ 3 __ employees more likely to work hard and stay in their jobs, saving on the cost of finding __ 4 __. A third of 1,000 workers __ 5 __ said they did not get thanked at all when they did well, and a(n) __ 6 __ third said they were not thanked enough. In both __ 7 __, the employees said they felt __ 8 __, meaning they were less likely to be __ 9 __ to their jobs and were more likely to look for employment elsewhere. According to the survey, praising employees has the same __ 10 __ as a 1 percent pay rise, and works out much __ 11 __ for bosses. Three out of four employees said that regular __ 12 __ by their bosses was important to them, __ 13 __ only a quarter said they were actually given as much praise __ 14 __ they felt they needed. Those doing manual(体力的)jobs were less likely to be given any __ 15 __ for doing well. Scottish employees felt __ 16 __ undervalued, eight out of ten saying they would like more praise. However, workers in the northeast are less __ 17 __ by being buttered up by the boss, as only 69 percent said they felt the __ 18 __ to be told "well done" regularly. The research found that words of praise did more than __ 19 __ a pleasant place to work-they could __ 20 __ increase profits.
( )1．A.properly ( )2．A.rise ( )3．A.forces ( )4．A.possibilities ( )5．A.surveyed ( )6．A.adequate ( )7．A.surveys ( )8．A.privileged ( )9．A.caught ( )10．A.motivation ( )11．A.less convenient ( )12．A.inspection ( )13．A.but ( )14．A.that ( )15．A.solution ( )16．A.least ( )17．A.charged ( )18．A.chance ( )19．A.create ( )20．A.alone	B．consequently B ．ride B ．catches B ．replacements B ．reported B ．total B ．cases B ．favored B ．attached B ．advantage B ．more likely B ．acknowledgement B ．otherwise B ．when B ．situation B ．the less B ．impressed B ．need B ．demand B ．still	C．insistently C．surprise C．makes C．responsibilities C．employed C．special C．parts C．undervalued C．involved C．development C．cheaper C．commitment C．thus C．while C．recognition C．the more C．delayed C．potential C．require C．even	D．frequently D．incident D．contributes D．disadvantages D．inspired D．further D．points D．evaluated D．devoted D．feeling D．more expensive D．outlines D．so D．as D．communication D．most D．exploded D．function D．restore D．yet

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