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怎么写一封e mail

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怎么写一封e mail
怎么写一封e mail
Dear .... I am sorry to tell you that I have to cancel the appointment and the cake order on December 18th because of some special reasons.Will you please kindly give me a confirmation that whether I should pay the cancellation penalty or not?
再问: 你的回答完美的解决了我的问题,谢谢!