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英语翻译公司制定《客户投诉管理制度》和《产品召回制度》,对客户投诉的处理进行分级管理,使之得到最及时处理和回馈,达到顾客

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英语翻译
公司制定《客户投诉管理制度》和《产品召回制度》,对客户投诉的处理进行分级管理,使之得到最及时处理和回馈,达到顾客满意,根据2010年7月到2011年6月间的数据统计,顾客投诉回复率100%,顾客满意率95%.产品召回制度是依据国家关于食品安全管理的有关法律法规制定,详细规定了启动产品召回计划的条件,明确了各级负责人,并有相应的产品追溯系统,以加强管理防止食品安全事件发生
英语翻译公司制定《客户投诉管理制度》和《产品召回制度》,对客户投诉的处理进行分级管理,使之得到最及时处理和回馈,达到顾客
System on Management for Client Complaints and Product Recall System were established by this company to implement grading management for those complaints from the clients and solve and reply to such complaints most seasonably to make clients satisfied. Rate of feedback to client complaints reached to 100% while client satisfaction rate achieved 95% based on statistics between July, 2010 and June, 2010. The Product Recall System is set according to related legislations on food safety management issued by the nation, defines conditions on which the product recall plan is launched in detail, determines principals at levels and, supplies the staff with relative production tracing system to help with resources of problems traced, all of which promotes strengthening management to prevent incidents on food safety from happening.